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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Edinburg
Posted on: September 6, 2018

Job Description:

Job Summary About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries

About the position
Assist customers with their cable and internet services Duties/Responsibilities Responsible for all customer inquiries
Provide excellent customer service
Troubleshoot equipment and system problems
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
customer with the correct price plan
Problem solve to help customers
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player Qualifications: 6 months Customer service experience
6 months Call Center experience preferred
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills
Proven oral & written communication skills
Availability to work various shifts
Ability to use Windows operating systems and navigate between various windows
Provide a positive, professional, empathetic and customer-focused manner
Good organization and prioritization skills

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

Associated topics: answer, call, client service, customer care, customer service, representative, service call, telephone, telephone activation specialist, trouble resolution

Keywords: Teleperformance, Edinburg, Customer Service Rep (Call Center), Sales, Edinburg, Texas

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