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Customer Service Representative

Company: Teleperformance
Location: Edinburg
Posted on: September 6, 2018

Job Description:

Job SummaryAbout the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industriesAbout the positionAssist customers with their cable and internet services Duties/Responsibilities Responsible for all customer inquiries Provide excellent customer service Troubleshoot equipment and system problems Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms - assisting thecustomer with the correct price plan Problem solve to help customers Appropriately communicate with upset customers to resolve their inquiries Thrives as a team playerQualifications: 6 months Customer service experience 6 months Call Center experience preferred Must be 18 years old Type 25 wpm High School Graduate or GED Ability to use desktop computer system and hardware, e.g. mouse, keyboard Logical problem solving skills Proven oral & written communication skillsAvailability to work various shifts Ability to use Windows operating systems and navigate between various windows Provide a positive, professional, empathetic and customer-focused manner Good organization and prioritization skillsTeleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.Teleperformance is an Equal Opportunity Employer Associated topics: call, call center, client, customer, customer order, customer service representative, representative, service call, service representative, telephone

Keywords: Teleperformance, Edinburg, Customer Service Representative, Sales, Edinburg, Texas

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