Patient Service Representative
Company: UnitedHealth Group
Location: Mercedes
Posted on: May 21, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work. SM
The Patient Service Representative is responsible for general
clinic office functions that support efficient and effective
patient care including patient registration, insurance
verification, collection of applicable co-insurance and/or
co-payments and scheduling of diagnostic and follow-up appointments
and answering phones.
Location: 802 S. Loop 499, Ste 4, Harlingen, TX 78550
Schedule: Monday - Friday, 8am- 5pm
Primary Responsibilities:
- Greets patients as they arrive and manage appropriate standard
wait times
- Complete check-in and check-out tasks to include insurance
verification, complete pre-authorizations and/or precertification
of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues
receipts
- Manages cashier box and daily deposits according to company
policies
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist
callers with questions or concerns, and take messages as
needed
- Manages medical records (maintains, files/scans, prepares for
schedule)
- Ensures all correspondence is scanned and/or filed, processes
requests for medical records release and maintains appropriate
logs, etc.
- Establish and maintain effective working relationships with
patients, employees, and the public
- Performs all other related duties as assigned What are the
reasons to consider working for UnitedHealth Group? Put it all
together - competitive base pay, a full and comprehensive benefit
program, performance rewards, and a management team who
demonstrates their commitment to your success. Some of our
offerings include:
- Paid Time Off which you start to accrue with your first pay
period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health
Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC
Insurance, etc.)
- More information can be downloaded at: You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience with strong
communication skills both in person and via phone
- 6+ months of working knowledge of general office
procedures
- Intermediate level of proficiency with Microsoft
applications
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- 1+ years of medical office work experience including data
entry
- ICD 10 and CPT coding experience
- Experience with EMR computer applications
- Bilingual (English/Spanish)
- Working knowledge of medical terminology To protect the health
and safety of our workforce, patients and communities we serve,
UnitedHealth Group and its affiliate companies require all
employees to disclose COVID-19 vaccination status prior to
beginning employment. In addition, some roles and locations require
full COVID-19 vaccination, including boosters , as an essential job
function. UnitedHealth Group adheres to all federal, state, and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Edinburg , Patient Service Representative, Sales , Mercedes, Texas
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