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Patient Support Agent

Company: Thurmond Eye Associates, P.A.
Location: Edinburg
Posted on: January 12, 2022

Job Description:

Job Responsibilities:

  • The Patient Support Agent is responsible for treating each patient as an honored guest in the clinic and greets each person calling the clinic in a professional and courteous manner.
  • Perform secretarial duties using specific knowledge of medical terminology and clinic procedures.Education and Experience
  • High school diploma or equivalentFLSA ClassificationNon-Exempt Knowledge
  • Customer Service
  • English and Spanish LanguagesComputers and ElectronicsAcquainted with common ocular symptoms and complaintsPhysical Requirements
  • Sitting for long periods of time
  • Requires using hands to handle, control, or feel objects, tools or controlsRequires repetitive movementJob DutiesHandle each incoming call quickly and courteously with concern for every caller.Direct phone calls to the appropriate individualScheduling patient appointmentsUpdate patient information as neededTake accurate and complete phone messages as necessary for other staff members according to the Clinic PolicyMonitor the daily, weekly, and monthly appointment schedules to insure that possible problems are resolved in advance of the appointmentMaintain good communication between the Administrator, Front Office, and Medical Records staff.Report any problems that may arise to their SupervisorPerform visual fieldsOperate office equipment, such as copiers, scanners, and fax machine.Use electronic medical records system. -Transmit correspondence or medical records by mail, e-mail, or fax.Require being exact or highly accurateAbility to make decisions that affect other people and/or the image and reputation of the practiceAdhere to company policies and protocolOther Duties as assignedPowered by JazzHR

Keywords: Thurmond Eye Associates, P.A., Edinburg , Patient Support Agent, Sales , Edinburg, Texas

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