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Sales Operator - Work from Home Texas

Company: OptimumCX Customer Experience Solutions
Location: Alamo
Posted on: November 18, 2021

Job Description:

The Sales Operator is responsible for front-end screening, routing and recording inbound calls for the sales organization, from current and prospective customers and partners, you will provide exceptional customer service experience to small businesses currently defined as under $1000 monthly recurring revenue, located primarily in North America on a non-exclusive basis as well as comply with CPNI security procedures. Compensation: $10 an hour.

Primary Job Functions :
Answer in-bound sales/service phone calls from current and prospective customers wishing to purchase or add-on additional services
The Sales Operator agent is expected to accurately follow a script and pre-established call routing using our client's platforms
Ability to review customer requests and determine the next level of support to resolve problems while maintaining high quality customer service
Daily reporting - gather and export data, manipulate to Excel to provide Management with customer care data
Have the ability to focus and accurately follow a documented script and procedures
Ability to search and process service interactions information into SFDC records
Prospective customer and partner leads are generated from multiple marketing campaigns which requires the Sales Operator to gather simple qualifying information about the customer-based answers to a script. Based on the information provided
The Sales Operator will research SFDC, update/data deduplication the customer's record in SFDC, and route the inbound call to the appropriate sales team based on territory, business size and product interest. Current customers and partners have pre-assigned sales representatives
The Sales Operator will search for the customer/ partner's information in SFDC and the route the call to the appropriate sales representative in accordance to the routing rules
This position is primarily inbound calls, however may include outbound and transferred calls, service cloud, email, CRM, and other Internal Client systems.

Requirements
Must live in the State of Texas
Must be at least 18 years of age
Must have a HS Diploma/GED
Must be able to pass a background check
Able type a minimum of 30 WPM
Customer Service Experience - 1-2 years
Punctuality (Good Attendance)
Professional Demeanor
Computer Skills
Detailed Oriented
Strong customer interaction skills
Strong communication skills both verbal and written
Strong reading and comprehension skills
Able to work in a fast pace call center environment
Strong analytical skills, able to multitask
Solid experience in problem solving and resolution skills

Benefits
Work from home
Full time work hours
Paid training
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
Benefits offered after completion of 60 consecutive work days
PTO Accruals after required waiting period

Keywords: OptimumCX Customer Experience Solutions, Edinburg , Sales Operator - Work from Home Texas, Sales , Alamo, Texas

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