Fan Experience Analyst

Company: Mercedes-Benz Stadium
Location: Mercedes
Posted on: March 17, 2023

Job Description:

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League's Atlanta Falcons and Major League Soccer's Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner

About AMB Sports and Entertainment
AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League's Atlanta Falcons, Major League Soccer's Atlanta United FC, Mercedes-Benz Stadium, and AMBSE Ventures.

Position Summary

The Fan Experience Analyst's primary role is to gather and analyze self-reported fan data. This person is responsible for using the gathered data to develop a deep understanding of company performance/fan experience by event and identify places for celebration and improvement. Our Fan Experience Analyst is responsible for coordinating and communicating with various departments within the AMB Sports + Entertainment group.

Roles and Responsibilities

• Develop and maintain extensive knowledge about the facility and its services in order to update fan experience channels and identify inconsistencies across the fan journey
• Spearhead organizational Fan Experience initiatives in order to enhance operational efficiencies throughout the stadium
• Maintain a strong relationship with all of the primary stakeholders of event day (security, F&B, ticket ops, housekeeping, guest service, etc.)
• Ability to identify operational inefficiencies in processes, while offering practical solutions to improve processes
• Identify, evaluate, and implement programs to ensure fans visiting Mercedes-Benz Stadium have a seamless experience Qualifications and Education Requirements
  • Bachelor's Degree required
  • 1-3 years' experience in Event Management, Project Management, or related fields
  • Must have experience planning, identifying and analyzing multiple data sources
  • Must have experience overseeing multiple projects at one time, with a proven track record for achieving results
  • Strong communication skills including writing and public speaking. Demonstrated ability to communicate clearly.
  • Intermediate knowledge of Power BI, Microsoft Excel, or other analytical software Required Skills
    • Ability to manage overlapping projects and effectively prioritize tasks to account for deadlines
    • Ability to collaborate effectively and build positive relationships
    • Ability to digest data and transform into insights
    • Ability to quickly learn and adapt to new programs utilized for survey analysis and reporting
    • Strong analytical skills and attention to detail
    • Strong presentation development skills in order to articulate findings
    • Strong communication and interpersonal skills
    • Passion for driving continuous improvement, optimization and innovation

Keywords: Mercedes-Benz Stadium, Edinburg , Fan Experience Analyst, Professions , Mercedes, Texas