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Records Associate II

Company: University of Texas Rio Grande Valley
Location: Edinburg
Posted on: February 3, 2020

Job Description:

Position InformationPosting NumberSRGV4318Working TitleRECORDS ASSOCIATE IINumber of Vacancies1LocationEdinburg, TexasDepartmentRegistrarFTE1.0FLSANon-ExemptScope of JobReviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves routine and non-routine customer problems.Description of Duties Reviews student records to ensure accuracy of data. Identifies discrepancies and determines appropriate course of action for complex issues. Audits, updates, and maintains records in student information system Processes requests for student transcripts, enrollment and degree verifications, address changes and other student records requests. Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students. Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties. Prepares weekly reports and correspondence. Processes requests for residency reclassification, out-of-state tuition waivers, changes of major Reconciles data discrepancies for reporting requirements Assists with academic scheduling, registration, and supports faculty needs for assistance with the student information system Assists with commencement ceremonies Performs other duties as assigned.Supervision ReceivedGeneral supervision from the Assistant University Registrar.Supervision GivenMay supervise assigned support staff.Required EducationHigh school diploma or equivalent.Preferred EducationAssociates degree or 60 hours of undergraduate coursework.Licenses/CertificationsNone.Required Experience Four (4) years of clerical experience or in an area that is directly related to the duties specified above; or Two (2) years of clerical experience or in an area that is directly related to the duties specified above with an Associates degree or 60 hours of undergraduate coursework.Preferred ExperienceN/AEquipmentUse of standard office equipment.Working ConditionsNeeds to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required.OtherAbility to prioritize own workload and readjust as needed. Knowledge of customer service standards and procedures. Knowledge of the rules, regulations, and laws regarding student records. Must possess the ability to maintain confidentially of records and information.Physical CapabilitiesN/AEmployment CategoryFull-TimeMinimum SalaryCommensurate with ExperiencePosted SalaryCommensurate with ExperiencePosition Available Date01/24/2020Grant Funded PositionNoIf Yes, Provide Grant Expiration DatePosting Detail InformationEEO StatementUTRGVis an Affirmative Action/Equal Opportunity Employer that strives to hire without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status.UTRGVtakes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Special Instructions to ApplicantsDear Applicant,Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:Date of BirthGender*Ethnicity/RacePlease make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.Additional InformationUTRGVis a distributed location institution and working location is subject to change based on need.AllUTRGVemployees are required to have a criminal background check (CBC). Incomplete applications will not be considered.Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.Quick Linkhttp://careers.utrgv.edu/postings/23818Posting Supplemental QuestionsRequired fields are indicated with an asterisk (*).

  • *Are you a current UTRGV employee?
  • Yes
  • No
  • *Are you now, or previously, employed by The University of Texas System or any of its institutions?
  • Yes - I currently am employed by the UT System or its institutions
  • Yes - I have previously been employed by the UT System or its institutions
  • No - I have never been employed by the UT System or its institutions
  • *Please select your highest level of completed education.
  • 6th grade education
  • 10th grade education
  • High School Diploma or GED
  • Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
  • Bachelors Degree from an accredited university
  • Masters Degree from an accredited university
  • Ph. D. or other terminal degree from an accredited university
  • None of the above
  • *Please provide the field of study for your education:(Open Ended Question)
    • *Please indicate the number of years of full time work experience you have directly related to the position in which you are applying for:
    • Less than 1 year
    • 1 year
    • 2 years
    • 3 years
    • 4 years
    • 5 years
    • 6 years
    • 7 years
    • 8 years
    • 9 years
    • 10 years
    • Over 10 years
    • *Do you meet the minimum requirements for this position?
    • Yes
    • NoApplicant DocumentsRequired Documents
      • ResumeOptional Documents
        • Cover Letter/Letter of Application
        • Curriculum Vitae
        • Unofficial Transcripts
        • Reference Letter 1
        • Reference Letter 2
        • Reference Letter 3
        • Certifications and Licenses
        • Training Certificates
        • Other Document
        • List of 3 References
        • Unofficial Transcripts 2
        • Unofficial Transcripts 3
        • Letter of Interest
        • Unofficial Graduate Transcripts
        • Additional Document

Keywords: University of Texas Rio Grande Valley, Edinburg , Records Associate II, Other , Edinburg, Texas

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