Fan Services Executive

Company: AMB Sports & Entertainment
Location: Mercedes
Posted on: March 19, 2023

Job Description:

Position Summary

The Fan Services Executive serves as a liaison between Atlanta United and our season ticket members and fans and delivers the highest level of service through relationship building, account management, renewal and retention efforts and matchday activities. This position will be located in Mercedes-Benz Stadium.

Roles and Responsibilities

• Develop, enhance and maintain relationships with season ticket members by phone, email and in person.
• Proactively communicate with season ticket members to determine their needs and become an expert on the products and services offered.
• Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available facts.
• Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, matchday questions, etc.
• Collect season ticket member information and manage customer records within Archtics and CRM.
• Communicate upcoming promotions and other season ticket member benefit information as needed.
• Work matchdays and provide service support on concourses to our supporters.
• Coordinate touchpoints and face-to-face meetings during matchday.
• Assist department with all projects varying in nature from mailings to special events.
• Coordinate annual projects related to seat relocation, renewals and playoffs.
• Accomplish touchpoint and renewal goals. Qualifications and Education Requirements
  • Bachelor's degree in Sports Management or related field.
  • 2+ years of experience in a customer service support function.
  • 1+ years of experience with Ticketmaster, Archtics and CRM.
  • Previous experience working in a fast-paced environment. Required Skills
    • Customer service orientation with focus on producing quality, timely results with a sense of urgency
    • Strong Interpersonal skills including a positive demeanor, team spirit, and professionalism
    • Judgment and problem solving
    • Planning, organizing, attention to detail
    • Flexibility and adaptability
    • Time management and multi-tasking
    • High level of computer proficiency (Microsoft Word, Excel, Outlook, PowerPoint)
      
      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Keywords: AMB Sports & Entertainment, Edinburg , Fan Services Executive, Other , Mercedes, Texas