PATIENT SERVICES REPRESENTATIVE I UT Health RGV Clinical Lab)
Company: University of Texas Rio Grande Valley
Posted on: January 22, 2023
Working TitlePATIENT SERVICES REPRESENTATIVE I UT Health RGV
Number of Vacancies1
DepartmentSchool of Medicine / Clinical Affairs
Scope of Job
Responsible for greeting and registering patients in a caring and
warm manner, handle in-coming patient telephone calls, scheduling
appointments, handling patient queries, collecting and obtaining
accurate insurance information, and time of service collections as
Description of Duties
+ Acts as the first point of contact for patients in the clinical
setting and provides high-level customer service consistently to
both internal and external customers, while upholding UT Health
RGV's mission, values, and promoting service lines.
+ Accurately and completely registers patients by obtaining patient
demographic information, while maintaining patient confidentiality
in according with HIPAA guidelines.
+ Responsible for scheduling, rescheduling, and cancelling all
patient appointments as needed and when appropriate to maximize
patient flow and clinic efficiency.
+ Responsible for answering incoming calls in a professional,
timely manner, ensuring caller's needs are met and accurate
information is relayed and obtained.
+ Completes reminder calls as needed; greets incoming patients and
visitors in person or on the telephone and promotes active
listenings responsively to patient concerns or complaints and
provides or seeks appropriate remedies while promoting quality
+ Check's in and check's out patients through the appropriate
appointment workflows, including verifying patient insurance
eligibility, scanning all necessary identification into the EMR
system, and ensuring completion and accuracy of patient
+ Performs all necessary daily check-in and checkout tasks as
required for reconciliation purposes, including next day
preparation of charts, deposit reconciliation, and charge
+ Maintains patient confidentiality regarding access to patient and
other clinical information via email, computer, fax, and mail.
+ Verifies patient insurance eligibility and benefits through
various payers, including commercial insurances, Medicaid, and
+ Obtains the necessary prior authorizations, referrals, and other
insurance documentation needed for all visits as required by the
+ Performs all Time-of-Service collections including collecting
copays, deductibles, and outstanding balances due on the
+ Educates the patient/responsible parties regarding billing
processes, financial responsibilities, third party benefit
information and, provides estimates of out-of-pocket costs to
+ Establishes payment plans for outstanding balances and prepayment
plans for future services; refers patients to Financial Counselors
and screens for charity programs when appropriate.
+ Answers frequently asked questions regarding clinic services and
appointment related information and is seen as a source of
knowledge to both internal and external customers and knows when to
escalate questions and concerns.
+ Demonstrates respectful, courteous, professional, and appropriate
behavior that represents the core values of UT Health RGV and
supports the image, mission, and goals of the clinical
+ May be required to provide coverage at various clinical sites as
+ Performs other administrative duties as assigned.
General supervision from assigned supervisor.
May supervise of assigned support staff.
High School Diploma or equivalent.
Preferred: Completion of Medical Office Specialist certificate
program or Medical Administrative Assistant or closely related.
Six (6) months of medical front-office, and/or receptionist
experience in patient registration, scheduling, providing customer
service, and/or insurance verification and eligibility experience
or two (2) years of direct customer service.
Previous experience with insurance verification and eligibility
with scheduling in a high-volume environment. Experience obtained
in healthcare setting.
Use of standard office equipment.
Needs to be able to successfully perform all required duties.
Office/Clinical Environment; some travel and weekend work may be
required. May be exposed to airborne illnesses when encountering
patients. Exerting up to 20 pounds of force frequently, and/or a
negligible amount of force constantly to move objects. Must be able
to sit for long periods of time. UTRGV is a distributed
institution, which requires presence at multiple locations
throughout the Rio Grande Valley.
Tact, diplomacy, discretion, and confidentiality of medical
information required in all matters.
Minimum SalaryCommensurate with Experience
Posted SalaryCommensurate with Experience
Position Available Date01/17/2023
Grant Funded PositionNo
If Yes, Provide Grant Expiration Date
Posting Detail Information
It is the policy of The University of Texas Rio Grande Valley to
promote and ensure equal employment opportunities for all
individuals without regard to race, color, national origin, sex,
age, religion, disability, sexual orientation, gender identity or
expression, genetic information or protected veteran status. In
accordance with the requirements of Title VII of the Civil Rights
Act of 1964, the Title IX of the Education Amendments of 1972,
Section 504 of the Rehabilitation Act of 1973, and the Americans
with Disabilities Act of 1990, as amended, our University is
committed to comply with all government requirements and ensures
non-discrimination in its education programs and activities,
including employment. We encourage women, minorities and
differently abled persons to apply for employment positions of
Special Instructions to Applicants
Dear Applicant, Human Resources will not be held responsible for
redacting any confidential information from the documents you
attach with your application. The confidential information includes
the following: *Date of Birth *Gender *Ethnicity/Race Please make
sure that you omit this information prior to submission. We are
advising that Human Resources will be forwarding your application
to the department as per your submission. The University of Texas
Rio Grande Valley reserves the right to discontinue accepting
applications prior to the stated close date of this position, after
meeting the posting requirement of three (3) calendar days. If you
have any questions, please visit our Careers site at
https://careers.utrgv.edu for detailed contact information.
UTRGV is a distributed location institution and working location is
subject to change based on need.
All UTRGV employees are required to have a criminal background
check ( CBC ). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval
from the Chief Human Resources Officer.
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
+ * Are you a current UTRGV employee?
+ * Are you now, or previously, employed by The University of Texas
System or any of its institutions?
+ Yes - I currently am employed by the UT System or its
+ Yes - I have previously been employed by the UT System or its
+ No - I have never been employed by the UT System or its
+ * Please select your highest level of completed education.
+ 6th grade education
+ 10th grade education
+ High School Diploma or GED
+ Associates Degree, Technical, or Trade School
Degree/Certification or 60 Hours of College Hours
+ Bachelors Degree from an accredited university
+ Masters Degree from an accredited university
+ Ph. D. or other terminal degree from an accredited university
+ None of the above
+ * Please provide the field of study for your education:
(Open Ended Question)
+ * Please indicate the number of years of work experience you have
directly related to the position in which you are applying for:
+ Less than 1 year
+ 1 year
+ 2 years
+ 3 years
+ 4 years
+ 5 years
+ 6 years
+ 7 years
+ 8 years
+ 9 years
+ 10 years
+ Over 10 years
+ * Do you meet the minimum requirements for this position?
+ Cover Letter/Letter of Application
+ Unofficial Transcripts
+ Reference Letter 1
+ Reference Letter 2
+ Reference Letter 3
+ Certifications and Licenses
+ Training Certificates
+ Other Document
+ List of 3 References
+ Unofficial Transcripts 2
+ Unofficial Transcripts 3
+ Letter of Interest
+ Unofficial Graduate Transcripts
+ Additional Document
Keywords: University of Texas Rio Grande Valley, Edinburg , PATIENT SERVICES REPRESENTATIVE I UT Health RGV Clinical Lab), Other , Edinburg, Texas
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