Customer Service Representative - Bert Ogden Mazda Subaru Volvo
Company: Bert Ogden Automotive Group
Location: Alamo
Posted on: January 21, 2023
Job Description:
Job DescriptionCustomer Service Representative -Bert Ogden Mazda
Subaru VolvoOurCustomer Service Representatives are the face of our
service department. That means greeting every customer with a smile
and using your customer driven personality to understand their
repair needs while making them feel confident that these repair
needs will be met. Youll also act as the liaison between the
customer and our Service Technicians, ensuring you are keeping the
customer up to date on repair times, estimates, and when the
vehicle is ready for pick up.On a typical day, this will
include:
- Upselling additional services using low pressure, high
integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of
progress, and notifying customers when vehicles are ready for pick
up
- Reviewing and explaining repairs and associated costs with
customers
- Handling minor customer concerns and complaints and keeping the
Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in
accordance with dealership standardsThe requirements:
- Patience andattentiveness for others.
- Clear communication skills in both verbal and written
- Ability to use positive language
- Time management skill
- Ability tounderstand body language and emotion of others
- Ability to calm others and de-escalate
- Goal-oriented focusand personal achievement
- Ability to handleunexpected situations
- Persuasion, acting, and the ability to close a deal
- Tenacity to keep going
- Empathy
- A willingness to learnBenefitsIn addition to career-long
personal development, our associates enjoy a number of benefits,
including:
- Health, Vision & Dental Insurance
- Paid Vacation
- Paid Holidays
- Incentives
- 401kAbout Our DealershipWe are not your typical auto group.
Here at Bert Ogden Auto Group, we actually look out for our
community. Whether we are supporting a fundraiser through a local
school or working with a local charity or organization, we are
always doing as much as we can to improve South Texas. Its good to
know, that when you shop with Bert Ogden Auto Group, you are
supporting a local business that keeps its money right here in
South Texas.We are proud to call South Texas our home, and with18
different dealerships and 23 lines from which to serve you, we are
bound to have a location in your neighborhood. We serve countless
cities, towns, and communities including McAllen, Mission,
Harlingen, Edinburg, and all points in between. If you live, work,
or travel in South Texas, then allow Bert Ogden Auto Group to
welcome you at one of our dealerships with open arms. We hope to
work with you soon.by Jobble
Keywords: Bert Ogden Automotive Group, Edinburg , Customer Service Representative - Bert Ogden Mazda Subaru Volvo, Other , Alamo, Texas
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