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Onsite Call Center Representative in Edinburg

Company: MMC Group
Location: Edinburg
Posted on: June 13, 2021

Job Description:

Job Description MMC IS HIRING Call Center Representatives to start June 21, 2021 Full time shifts available Monday - Friday between 8 am - 6:30pm Bilingual, Veterans, & IWD's are encouraged to apply $1000 SIGN ON BONUS when converted JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. EDUCATION/EXPERIENCE: High School Diploma or GED Equivalent Experience working in a health or human services call center Knowledge of the community to be served Ability to follow directions Ability to interact courteously and effectively with a variety of people; cultural Excellent organizational, interpersonal, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently 1 year customer service experience JOB RESPONSIBILITIES: Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and training as requested and maintains up to date knowledge of all programs and systems. Company Description Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today Apply to become a part of the MMC Team We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: MMC Group, Edinburg , Onsite Call Center Representative in Edinburg, Other , Edinburg, Texas

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