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CSR (Customer Service Representative)

Company: Roto-Rooter
Location: Edinburg
Posted on: June 7, 2021

Job Description:

Roto-Rooter of Harlingen, TX is scouting for a full-time CSR (Customer Service Representative) to join our high-functioning office team and provide exceptional help to keep our business running smoothly. This CSR position starts at a competitive wage and you would also be eligible for exceptional benefits! Do you prefer to work in a fast-paced office atmosphere where the excitement is contagious and continuous? Do your customer relations skills create loyal and happy clients? If you are driven by opportunities to organize, happy clients, and feelings of accomplishment, this is the position for you! Apply today!


We are a Family-Owned Franchise Business foundedin 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all' we solve problems quickly while providing excellent customer service.

Here at Roto-Rooter, we pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance, ability, and hard work. Additionally, we offer our employees top pay, paid training, assistance with obtaining a Plumbing License, annual continuing education, excellent benefits, job security, and opportunities for career advancement.


As our CSR (Customer Service Representative), you are the "go-to" person at our company. A lot of information flows through our office, and you make sure that is accessible. Employees and clients alike depend on you for accurate information as well as exceptional customer care! You spend much of your time answering phones, scheduling appointments, and resolving issues for customers. You also provide fantastic customer service as you communicate with clients by phone and email.

While dispatching our crew, your demeanor is friendly and confident. You easily converse with clients on the phone and dispatch calls to technicians. Your primary goal is to ensure ultimate scheduling efficiency. Working hard to ensure that customer expectations are not only met but exceeded, you maximize technicians' time and mileage. You happily adjust for any rescheduling needs as conflicts arise. You eagerly organize the days and weeks ahead to maintain consistency and balance for all involved. Company success is due in part to your skills and abilities. You love what you do!


  • Top-notch customer service skills
  • Bilingual
  • Valid driver's license
  • Comfortable using Microsoft Office

We'll happily train the right person, but call center experience is a PLUS! Are you professional, dependable, and detail-oriented? Are you self-motivated and driven to achieve sales goals? Can you prioritize your day for maximum efficiency? Are you great at providing service to customers that make them feel listened to and cared for? Is both your verbal and written communication amazing? If we just described you, apply today!


If you feel that you would be right for this dynamic Customer Service Representative position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 78550

Job Posted by ApplicantPro

Keywords: Roto-Rooter, Edinburg , CSR (Customer Service Representative), Other , Edinburg, Texas

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