CSR (Customer Service Representative)
Company: Roto-Rooter
Location: Edinburg
Posted on: June 7, 2021
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Job Description:
Roto-Rooter
of Harlingen, TX is scouting for a
full-time CSR (Customer Service Representative) to
join our high-functioning office team and provide exceptional help
to keep our business running smoothly. This CSR position starts at
a competitive wage and you would also be eligible
for exceptional benefits! Do you prefer to work in
a fast-paced office atmosphere where the excitement is contagious
and continuous? Do your customer relations skills create loyal and
happy clients? If you are driven by opportunities to organize,
happy clients, and feelings of accomplishment, this is the position
for you! Apply today!
ABOUT ROTO-ROOTER PLUMBING AND DRAIN SERVICE
We are a Family-Owned Franchise Business foundedin
1935, Roto-Rooter originally specialized in clearing tree roots and
other obstructions from sewer lines. Today, we have grown to be the
largest provider of residential and commercial plumbing, drain
cleaning, and water cleanup services in North America. Our
well-known jingle, "And away go troubles down the drain," says it
all' we solve problems quickly while providing excellent customer
service.
Here at Roto-Rooter, we pride ourselves on maintaining a
supportive, team-oriented work environment. We
look out for each other and have open lines of communication
between employees and management. Our company culture recognizes
and rewards performance, ability, and hard work. Additionally, we
offer our employees top pay, paid training, assistance with
obtaining a Plumbing License, annual continuing education,
excellent benefits, job security, and opportunities for career
advancement.
A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE
REPRESENTATIVE)
As our CSR (Customer Service Representative), you are the "go-to"
person at our company. A lot of information flows through our
office, and you make sure that is accessible. Employees and clients
alike depend on you for accurate information as well as exceptional
customer care! You spend much of your time answering phones,
scheduling appointments, and resolving issues for customers. You
also provide fantastic customer service as you communicate with
clients by phone and email.
While dispatching our crew, your demeanor is friendly and
confident. You easily converse with clients on the phone and
dispatch calls to technicians. Your primary goal is to ensure
ultimate scheduling efficiency. Working hard to ensure that
customer expectations are not only met but exceeded, you maximize
technicians' time and mileage. You happily adjust for any
rescheduling needs as conflicts arise. You eagerly organize the
days and weeks ahead to maintain consistency and balance for all
involved. Company success is due in part to your skills and
abilities. You love what you do!
QUALIFICATIONS
We'll happily train the right person, but call center experience is
a PLUS!
Are you professional, dependable, and detail-oriented? Are you
self-motivated and driven to achieve sales goals? Can you
prioritize your day for maximum efficiency? Are you great at
providing service to customers that make them feel listened to and
cared for? Is both your verbal and written communication amazing?
If we just described you, apply today!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this dynamic Customer
Service Representative position in an essential industry, complete
our initial 3-minute, mobile-friendly application.
We look forward to meeting you!
Location: 78550
Keywords: Roto-Rooter, Edinburg , CSR (Customer Service Representative), Other , Edinburg, Texas
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Click
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