Print and Client Services Supervisor - KC
Company: Office Depot
Location: Weslaco
Posted on: June 6, 2021
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Job Description:
At Office Depot and Office Max, every leader is responsible for
growing total sales and services within the location.The Print and
Client Services Supervisor is a full-time role and the person in
this position will have ownership of the Print and Client Services
area while simultaneously collaborating with the management team to
drive customer satisfaction, community outreach and in store events
for small and medium business. S/he is expected to quickly build
ongoing client centric relationships and become a trusted expert by
utilizing Office Depot's advanced selling skills and certification
programs, and product knowledge in Print and Services and
throughout the store to meet clients' needs. Is responsible for overseeing the daily activities of print
services: providing guidance, training and direction within the
Print area to ensure clients experience the highest level of
service. Print and Client Services Supervisor will also be a 'Key
Carrier', and while functioning in this role, will be considered
the Client Engagement Lead. Primary Key Performance Indicator (KPI)
is customer satisfaction and related results, such as Net Promoter
Score (NPS). Demonstrates a passion for the brand, print services
and solutions, and other products and services offered to our
customers. The Print and Client Services Supervisor will utilize the
Company's proven sales principles and take the opportunity to
develop Sales Advisors, Service Advisors and Solutions Advisors
with these same principles. The essential functions of this
position may require you to consent to periodic comprehensive
background checks conducted by a third-party. Primary Responsibility: Oversees the Print function to ensure efficient operation while
driving overall store sales. Operates and trains associates on all equipment within the Print
Services area to maintain efficient production and ensure client
orders are completed correctly and on-time, to include determining
if RPC (Regional Print Center) should be used, per established
guidelines. Effectively utilizes communication tools to request assistance
within the Print Services area, and to coordinate the appropriate
service for all customers throughout the store. Responsibilities as an External Key Carrier include but are not
limited to ensuring the safety and security of the building and
associates during the absence of the management team. Performing
opening or closing responsibilities. This includes driving
awareness of key performance indicators, providing leadership to
improve results, activation/deactivation of the store's alarm
system, and processes for opening or closing the store. Routinely reviews cash handling, cashier and merchandise error
logs, register voids, tax exemption and all related cash office
audits. Consistently maintains store and print department appearance to
company guidelines and keeps a neat, clean, well-stocked
environment. Adheres to all standards related to signage labeling
and merchandise presentation. Drives positive customer satisfaction levels and provides
effective training to associates to enhance the customer
experience. Collaborates on community outreach initiatives and
coordinating in store events with small and medium businesses to
increase foot traffic and client/customer retention. Works to continually develop personal selling skills and product
knowledge through sales and service tools provided. Ensures compliance with company policies, procedures and
practices; and supports the company's loss prevention efforts . Education & Experience High School diploma or equivalent education preferred Minimum 3 year experience in related field Other Information Equal Employment Opportunity Office Depot and Office Max is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, citizenship status,
marital status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law. Pay, Benefits & Work Schedule Office Depot and OfficeMax offers competitive salaries, a
benefits package, which includes a 401(k) and more, along with
plenty of opportunity to move and grow within our organization! For
immediate consideration for this exciting position, please click
the Apply Now button. How to Apply Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
button. Fair Chance Ordinance We will consider for employment qualified applicants with arrest
and conviction records City & County of San Francisco Fair Chance
Ordinance
Keywords: Office Depot, Edinburg , Print and Client Services Supervisor - KC, Other , Weslaco, Texas
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