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Medical Office Specialist - Ophthalmology

Company: Doctors Hospital at Renaissance
Location: Edinburg
Posted on: June 6, 2021

Job Description:

Description Position at Renaissance Medical Foundation Full-Time, DaysDHR Health POSITION SUMMARY : TheMedical Office Specialistis a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills. POSITION EDUCATION/QUALIFICATIONS : High School/GED preferredExcellent customer service skillsComputer skills required with knowledge of Microsoft Office suiteGood written and verbal communication skills requiredBilingual - English/Spanish, required JOB KNOWLEDGE/EXPERIENCE : Minimum of one (1) year medical receptionist experience requiredPrevious experience in a high volume medical office setting is preferredMedical terminology experience/education, preferredPrevious experience working with spreadsheets preferred RESPONSIBILITIES: Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer serviceRespect and maintain privacy and dignity of patients; assure confidentiality at all timesAbility to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical FoundationAbility to take accurate and understandable messages and route them to the appropriate party as necessaryMake appointments for new and established patientsRegister new patients and review information on established patients as they return to the officeNote cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMRFile faxed/scanned information in charts for review by provider, if neededWorking at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration including insurance coverageCommunicating with patients and providersScheduling, canceling, and rescheduling patient appointmentsReminding patients of upcoming appointments and tracking missed appointmentsForwarding telephone calls appropriately and following up on return callsInsurance verification and verification of patient demographics for established patientsRetrieving and filing of medical records and delivering/scanning to the appropriate providers as neededWeekly statistical reporting for Manager using excel as neededOther copying, filing, scanning and faxing dutiesCollecting co-pays and cash from patients, getting authorization on credit cardsPrepare deposit for team member to deposit in bank as neededEntering charges, payments, and daily balancing, as neededPrepare and scan packets needed for billing as neededOther duties as assigned

Keywords: Doctors Hospital at Renaissance, Edinburg , Medical Office Specialist - Ophthalmology, Other , Edinburg, Texas

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