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WIC Clerk

Company: Su Clinica
Location: Raymondville
Posted on: May 3, 2021

Job Description:

Responsible for performing a variety of duties working collaboratively with providers, certifiers, WIC Director, other personnel and other community resources. Obtain health history/ anthropometrics/hemoglobin data. Will provide breastfeeding support within the scope of training.


Will perform duties to ensure the client has a pleasant and satisfactory experience in the manner in which their services are delivered, managed, coordinated with both internal and external entities and in which the client participates in decision-making. When assessing the client, the age of the client is taken into consideration.


Serves as a member of the PCMH primary care team by providing accurate and timely appointment information and working with the team to assure same day access is available for clients wanting WIC services as the schedule allows.


As a member of the clinical team, this position requires total support to the PCMH principles, policies, and procedures while maintaining Health & Human Services Commission (HHSC) WIC Program policies/guidelines.

Client relationship: Greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assure all patient questions are answered in a positive and cordial manner.  Assure the client has a clear understanding of all communications. Reinforce to the client the importance of keeping appointments or communicating changes in their appointments. Ask the required questions for a proper assessment.  Act as a bridge between the client and WIC Program as well as other community health, human, and social service organizations.   Participate in outreach events on behalf of the clinic to provide information on WIC program services and education on nutrition & breastfeeding both at the Clinic and at community sites. 


Management of client care: Complete program eligibility screening and issuance of program benefits. Obtain client anthropometrics and hemoglobin levels. Provide nutrition & breastfeeding education within scope of training. Refer clients to internal & external resources as appropriate to improve client care outcomes.  Present NE/BF class lessons. Schedule appointments, make reminder calls and follow up on no shows.


Manages client information: Adhere to all HIPAA regulations in and outside of the Clinic. File client’s eligibility documentation. Document client’s diet & health history, anthropometrics, and hemoglobin levels. Assures the client information and records are filed appropriately.


Team communication: Actively participate in general and department staff meeting and work groups as directed. Work with all department members as well as other clinic personnel to ensure a smooth client flow.  Communicate specific client needs and/or population management information. 


Demonstration of safe and professional conduct: Maintain a friendly environment for self and others. Respond to emergency situations as per training.  Refrain from texting and speaking on the cell phone while on duty. Refrain from informal communication with clients and others. Fully participate in the performance improvement and follow all the Clinic & department policies and procedures. Attend work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Submit required documentation in a timely manner (credentialing requirements, license renewals, certifications, CNE attendance, etc.) 


High school diploma or GED.  Must be able to effectively conduct presentations in both English and Spanish.  Must be able to provide documentation of childhood vaccine-preventable diseases and keep immunization status current (Hepatitis B Vaccine is mandatory) or willing to comply within 1 month of employment. This position requires an initial N95 mask fit testing and annual test fitting thereafter unless there is a significant change during the year that requires retesting prior to the annual fit testing

Keywords: Su Clinica, Edinburg , WIC Clerk, Other , Raymondville, Texas

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