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PATIENT SERVICES REPRESENTATIVE I (Area Health Education Center)

Company: University of Texas Rio Grande Valley
Location: Edinburg
Posted on: May 3, 2021

Job Description:

Posting NumberSRGV5016Working TitlePATIENT SERVICES REPRESENTATIVE I (Area Health Education Center)Number of Vacancies1LocationEdinburg, TexasDepartmentSchool of Medicine / Clinical AffairsFTE1FLSANon-ExemptScope of JobResponsible for handling in-coming patient telephone calls, schedules appointments, providing accurate patient information, and all other front desk functions. Observes customer service standards at all times in dealing with patients and upholds the Clinics mission in providing quality service ensuring patient satisfaction.Description of Duties Responsible for answering incoming calls in a professional, timely manner based on Clinic standards and protocols. Welcomes incoming patients and visitors in person or on the telephone and listens responsively to patient concerns or complaints and provides or seeks appropriate remedies. Schedules appointments accurately maximizing practitioners time and making sure that the patient is placed in the appropriate appointment template for their medical needs or request. When unable to assist the patient, makes sure that the patient is directed to the appropriate staff for an efficient resolution of their medical needs. Transfers and or directs calls to appropriate departments. Answers routine questions regarding clinic services and appointment related information on directs unrelated questions to appropriate clinic staff. Ensures that patients appointments are processed accurately and in a timely manner by confirming or canceling appointments in accordance with Clinic policies and procedures. Obtains, documents and verifies insurance, Medicaid/Medicare and any other type of benefits and documents in the patients chart accurate patient demographic information required as per Clinic policies and procedures. May collect copays and fees for balances due on the account and complete all batching of patient encounters daily. Demonstrates respectful, professional and appropriate behavior that supports a team oriented work environment. May be required to provide coverage at other clinical sites as needed. Performs other duties as assigned.Supervision ReceivedGeneral supervision from assigned supervisor.Supervision GivenMay supervise of assigned support staff.Required EducationHigh School Diploma or equivalent.Preferred EducationBi-lingual (English/Spanish)Licenses/CertificationsNone.Required ExperienceOne (1) year of medical clerical experience providing customer service and/or medical records experience.Preferred ExperienceMedical background.EquipmentUse of standard office equipment.Working ConditionsNeeds to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work is required. May be exposed to airborne illnesses when coming in contact with patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.OtherTact, diplomacy, discretion, and confidentiality of medical information required in all matters.Physical CapabilitiesN/AEmployment CategoryFull-TimeMinimum SalaryCommensurate with ExperiencePosted SalaryCommensurate with ExperiencePosition Available Date05/01/2021Grant Funded PositionYesIf Yes, Provide Grant Expiration Date09/01/2022EEO StatementIt is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non discrimination in its education programs and activities, including employment.Special Instructions to ApplicantsDear Applicant,Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:Date of BirthGenderEthnicity/RacePlease make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.If you have any questions, please visit our Careers site at for detailed contact information.Additional InformationUTRGV is a distributed location institution and working location is subject to change based on need.All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.Quick LinkSupplemental QuestionsRequired fields are indicated with an asterisk (). Are you a current UTRGV employee?YesNoAre you now, or previously, employed by The University of Texas System or any of its institutions?Yes - I currently am employed by the UT System or its institutionsYes - I have previously been employed by the UT System or its institutionsNo - I have never been employed by the UT System or its institutionsPlease select your highest level of completed education.6th grade education10th grade educationHigh School Diploma or GEDAssociates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College HoursBachelors Degree from an accredited universityMasters Degree from an accredited universityPh. D. or other terminal degree from an accredited universityNone of the abovePlease provide the field of study for your education:(Open Ended Question)Please indicate the number of years of full time work experience you have directly related to the position in which you are applying for:Less than 1 year1 year2 years3 years4 years5 years6 years7 years8 years9 years10 yearsOver 10 yearsDo you meet the minimum requirements for this position?YesNoApplicant DocumentsRequired DocumentsResumeOptional DocumentsCover Letter/Letter of ApplicationTeaching PhilosophyWriting / Publication SampleCurriculum VitaeUnofficial TranscriptsReference Letter 1Reference Letter 2Reference Letter 3Multi MediaCertifications and LicensesTraining CertificatesOther DocumentList of 3 ReferencesEvidence of Teaching EffectivenessUnofficial Transcripts 2Unofficial Transcripts 3Letter of InterestUnofficial Graduate TranscriptsAdditional Document

Keywords: University of Texas Rio Grande Valley, Edinburg , PATIENT SERVICES REPRESENTATIVE I (Area Health Education Center), Other , Edinburg, Texas

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