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Training and Instructional Technology Manager (21-22)

Company: IDEA Public Schools
Location: Weslaco
Posted on: May 6, 2021

Job Description:

Position at IDEA Public Schools

About IDEA Public Schools :

At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities!

IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve over 65,000 students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions an d new launches in Tampa Bay , FL (2021) , and Jacksonville, FL (2022) !

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.

To learn more about IDEA, check out this .

About the Rio Grande Valley:

Since 2000, IDEA Public Schools has grown from a school of 150 students in Donna, TX, to the fastest- growing family of tuition-free, public charter schools in the United States. In the Rio Grande Valley, we are a nucleus of four counties (Cameron, Hidalgo, Starr and Willacy Counties) that work as one unit to support our children academically and holistically.

RGV is home to a population of just over 1.3 million residents. Children across the region truly benefit from IDEA's mission of college for all, as only 1 out of 17 students currently graduate college ready. Our mission holds true as we have over 5,000 IDEA alumni that currently attend, or have graduated from, 300 colleges and universities across the country.

Join our passionate team of changemakers in south Texas as we prepare to expand our home region to 55 schools, serving over 38,000 students in 2022.

Role Mission: The Training and Instructional Technology Manager strives to support the leadership at IDEA as we work together to meet and exceed our ambitious financial and student achievement goals. R esponsible for the overall development, selection, management , and efficacy of technical training and instructional technology strategies, materials, and processes critical to the adoption, implementation, optimization, and scaling of instructional technology and enterprise systems at IDEA Public Schools .

This includes implementing district policies while encouraging the creative and independent use of existing technologies to support student achievement in our K-12 classrooms. This individual will be responsible for implementing systems to meet a diverse array of stakeholder and end user needs.

The Manager plays a critical role in the processes that govern and provision the use of instructional technology and equipment central to achievement in IDEA's Pre-K-12 curriculum, national, state, and local standards. Further, they work closely with IDEA's leadership teams and external partners to support the continued enhancement of innovative technology and other related technology-related curriculum projects. The Manager provides critical information and data to stakeholders , staff, and leadership working to design and streamline processes where enterprise systems, applications, equipment, services, environments, or other instructional technology resources are incorporated .

Design and implement efficient processes & systems

  • Develop and maintain IDEA's technical training portfolio and knowledgebase in strategically aligned to demand around internal and external tools
  • Develops and maintains business requirements and Service Catalog as it relates to Technical Training programs and Instructional Technology systems and applications.
  • Technical t raining portfolio minimum NPS score of 60+ across released programs and content.
  • Instructional Technology average NPSgrowth of 5 or more across surveyed products based on release year.
  • Develops, m anages, monitors, and reports on agreed-upon SLAs
    • Synthesizes feedback from multiple channels to improve services, technical training, and end user support documentation.
    • Capture and escalate technical barriers to adoption to Information System leaders(s) to improve end user experience.
      Responsible for the governance and provisioning of instructional technology systems central to achievement in IDEA's Pre-K-12 curriculum, national, state and local standards.
      • 100% of cycle-based instructional technology systems and applications and new region launches are successfully deployed by the first day of school (FDOS), first day of physical return to classrooms (FDPR), and/or start of initiative.
        • Responsible for the management if of Clever and Microsoft for Education, which includes Teams for Education.
        • Partners with Information Technology, Student data and Technology Operations Teams to ensure students have access to appropriate devices and systems with appropriate configuration
        • 100% Beginning of Year deliverables two weeks before First Day of School.
        • 100% of instructional staff have accounts and access to instructional technology systems by first day of summer PD.
        • 100% of students have accounts and access to instructional systems, applications, and virtual classrooms by the FDOS.
          • 100% of instructional systems are rostered, configured, tested and fully operational by the FDOS.
          • 100% of in-person classrooms have the Program-defined instructional technology ready for FDOS
            Serve as the Project Owner for implementation of all technical training programs and instructional technology systems and resources across the district .
            • Serves as the primary contact for instructional technology systems and applications.
              • Develops and manages instructional technology strategies, processes, and workflows.
              • Oversee the selection, implementation, development, management and efficacy the district's various instructional technology systems and applications to drive the adoption of enterprise instructional technology resources to 90%+ within 3 years , with a 5% average annual increase of adoption across products based on implementation year.
              • Remains current in the field of educational technology, instructional media production design, and emerging technologies, and update technical skills to adapt to changing technologies.
              • Lead the Training and Instructional Technology team in the day - to - day tasks of technical maintenance of our instructional technology systems and applications
              • Oversee the planning and strategy for leveraging/improving our various enterprise systems and applications to support continued expansion
                • Oversee the management of Information System s' knowledgebase , including the curation, review, and promotion of resources
                • Manages the configuration, integration, deployment and adoption of instructional technology systems and applications
                • Manages partnerships with Marketing, Communication and Enrollment Teams on internal and externally facing communications regarding enterprise systems and applications
                • Manages partnerships with Schools, HA and Programs team to provide guidance on the integration of appropriate instructional technologies into the classroom.
                • Builds strong partnerships between Information Systems and external instructional technology vendors and resources.
                  Information Systems will leverage existing, emerging, and innovative technologies to enhance, improve, and streamline business processes with a TCO/per student decrease of 5%
                  • 100% of Staff receive the technical training and support necessary to utilize technology equipment and systems relevant to their role.
                  • 100% of Staff know how to access, utilize key features, and contact support while using district technology which includes both equipment and software applications.
                  • 100% of students and families have access to technical training and support resources necessary to utilize technology equipment and systems critical to instruction.
                    • Exemplify effective practices and potential implementations of Microsoft for Education tools and other instructional technology resources.
                    • Serves as key decision maker and stakeholder in the selection, vetting and procurement process regarding new instructional systems
                    • Ensures instructional technology systems have high utility (Fit for Use) including testing and stakeholder/user acceptance
                    • Promote s and enforce s data privacy and security best practices to minimize risk of data loss, student data access, and improper use.
                    • Provide s critical feedback to internal teams around end user preferences, training gaps, or deficiencies to ensure the greatest return on instructional technology investments.
                      We look for Team and Family who embody the followingvaluesand characteristics:
                      • Believes and is committed to our missionand being an agent of change: that all students are capable of getting to and through college .
                      • Has demonstrated effectiveoutcomes and results, and wants to be held accountable for them .
                      • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly .
                        • Works with urgency and purpose to drive student outcomes .
                        • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change .
                        • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization .
                        • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes .
                        • We believe in education asa professionand hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students.

                          Supervisory Responsibilities

                          Manage s 3 direct report s , I nstructional T echnology Application Administrator, Technical Train er, and Knowledgebase Administrator

                          • Systematic problem solving
                          • Adult learnin g and instructional design
                          • Able to quickly learn new systems and methodologies
                          • Design, planning and implementation of systems and process (Project Management) preferred
                          • System and process improvement ( ITIL ) preferred
                            • Change management
                            • Strong team player and people developer
                            • Ability to understand end user needs and to develop business requirements and to plan and implement system and process changes to improve services to end users
                            • Develop, track and improve key performance indicators
                            • Balance of business and technical understanding of software, systems and Cloud products
                              • Demonstrated ability to collect and analyze input from multiple sources (clients, sales, engineering, competitors, marketing and management)
                              • Superior written and verbal communications skills, including the ability to listen carefully and to communicate effectively within a diverse environment

                                • Education: Bachelor's degree required
                                  • Experience: Minimum of 5 years K-12 teaching experience required with 3 + years of directly related classroom experience using technology to improve teaching and learning.
                                  • Experience: Minimum of 3 years Leadership , Training and Service Management, Instructional Technology , Information Technology or related .
                                  • Bilingual (English and strong proficiency in Spanish) preferred
                                  • Licenses or Certifications: 1 or more professional certifications aligned to role. ITIL certification/experience preferred; Project Management certification/experience , Change Management certification/experience , Microsoft Service Adoption Specialist certification/experience preferred , Microsoft for Education certification (s) /experience preferred

                                    Knowledge and Skills:
                                    • Ability to work across diverse teams in a high-growth organization
                                    • Strong customer service and influence skills across multiple organizational levels
                                    • Strong understanding of end-to-end development process and the integration of multiple systems
                                    • Strong experience implementing new systems and processes across departments preferred
                                      • Excellent systematic problem solving and judgment skills with a high level of attention to detail and accuracy
                                      • Strong written and verbal communication skills
                                      • Strong ability to work in multiple tasks and projects at the same time and provide guidance to multiple users to plan and implement projects in a fast-paced environment
                                      • Continuous improvement skills to analyze multiple data sets, identify issues, and develop recommendations to improve data accuracy across systems in effective and efficient ways
                                      • Advanced data analytical skill s supported by advanced Excel , Power BI or other tools to analyze data and provide appropriate visualizations and insights Compensation:
                                        • Salaries for people entering this role typically fall between $66,626 and $80,618 , commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.
                                          IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.

Keywords: IDEA Public Schools, Edinburg , Training and Instructional Technology Manager (21-22), IT / Software / Systems , Weslaco, Texas

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