Technology Operations Asset Management Specialist (21-22)

Company: IDEA Public Schools
Location: Weslaco
Posted on: April 3, 2021

Job Description:

Description
Position at IDEA Public Schools

About IDEA Public Schools :



At IDEA Public Schools, we believe in college for ALL and we are committed to ensuring that all our students graduate from college. IDEA Public Schools has grown from a small school to the fastest-growing network of tuition-free Pre-K-12 public charter schools in the United States sending 100% of our students to college. 50% of our students graduate from college in 6 years - that's 8 times the national rate for students in our communities!


IDEA was founded in 2000 as a single school with 150 students in the Rio Grande Valley. When interest exceeded building capacity, to meet the demands, IDEA's co-founders committed to serving more students in the Rio Grande Valley of Texas and beyond. We now serve over 65,000 students across Texas and Louisiana. Be on the lookout for IDEA schools opening near you-with continued growth in our current regions an d new launches in Tampa Bay , FL (2021) , and Jacksonville, FL (2022) !



When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.



To learn more about IDEA, check out this .

About the Rio Grande Valley:



Since 2000, IDEA Public Schools has grown from a school of 150 students in Donna, TX, to the fastest- growing family of tuition-free, public charter schools in the United States. In the Rio Grande Valley, we are a nucleus of four counties (Cameron, Hidalgo, Starr and Willacy Counties) that work as one unit to support our children academically and holistically.



RGV is home to a population of just over 1.3 million residents. Children across the region truly benefit from IDEA's mission of college for all, as only 1 out of 17 students currently graduate college ready. Our mission holds true as we have over 5,000 IDEA alumni that currently attend, or have graduated from, 300 colleges and universities across the country.



Join our passionate team of changemakers in south Texas as we prepare to expand our home region to 55 schools, serving over 38,000 students in 2022.

Role Mission: The Technology Operations Asset Management Specialist is responsible for maintaining of accurate inventory record. This role is heavily focused on directly maintaining district wide technology inventory counts for student and staff devices. The Technology Operation Inventory Specialist is also responsible for providing training for the campus personnel that would be using Asset Panda, communicate with all inventory stakeholders, and create reports that provide visibility of campus counts.

Accountabilities

Meet HelpDesk ticket expectations (95% HelpDesk tickets completed within 48hrs/ 40% tickets completed remotely) and improve individualized client support by receiving feedback through helpdesk surveys and focus groups (80% user satisfaction rating from each school).

• Complete 95% help desk tickets on time and follow-up with users
• Create a HelpDesk culture
• Maintain the highest level of customer service and support which will be measured by weekly HelpDesk reports and customer surveys100% Accuracy of Inventory & System Management and 97.5% of the inventory is maintained at the campus. (Computers, Mi-Fis, Mobility)
  
  • 100% campus devices will be placed on Asset Panda and being given a status to correlate with physical information.
  • 98% of the campus devices will be returned to the campus at the end of the year. (Laptop, Chromebooks, Tablets, MiFi).
    
    Maintain Campus IT equipment and have 100% campus equipment ready 2 wks. Prior to the first day of school (Computers, Mobility)
    
    • Ensure that the computer order is placed accurately based on enrollment and placed on Asset Panda.
    • Ensure that the hotspot order is placed accurately and placed on Asset Panda.
    • Partner with warehouse to ship computers to new and existing campuses for their new staff100% of technology procurement is being kept on record and is reconciled.
      
      • Provide current counts of technology units at Warehouse, Regional Offices, HQ.
      • Managing district mobility to ensure all campuses and positions have proper mobility distribution.
      • Ensuring requisitions and purchase orders are being entered for seedstock equipment.
      • Reporting discrepancies between physical counts and computer records.
      • Developing or improving upon inventory management procedures.
      • Stocking and distributing supplies, equipment, or merchandise
        
        Lives IDEA's values
        
        • Believes and is committed to our mission: that all students are capable of getting to and through college
        • Is driven by outcomes and results, and wants to be held accountable for them
        • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
        • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
        • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
        • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Qualifications:
          
          • Education:
            • Associate's degree in Technology
            • Bachelor's degree preferred
              
              • Experience:
                • 2+ years of experience in an inventory role
                • One-year technical support experience, w/ exposure to the daily process of inventory customer support.
                • Must be able to communicate effectively with non-technical individuals
                • Experience working in an administrative support position
                • Ability to think proactively and work with minimal direction
                • Strong organizational, communication, and interpersonal skills
                • Ability to analyze and resolve computer hardware and software problems
                • Warehouse experience
                • Knowledgeable in word processing, databases, and excel.
                  
                  Compensation:
                  
                  Salaries for people entering this role typically fall between $18.10 and $22.63 an hour, commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.
                  
                  IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.
                  
                  

Keywords: IDEA Public Schools, Edinburg , Technology Operations Asset Management Specialist (21-22), IT / Software / Systems , Weslaco, Texas