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Customer Service Representative - Immediate Need - Teleperformance

Company: Teleperformance - Edinburg TX
Location: Edinburg
Posted on: October 4, 2018

Job Description:

Customer Service Representative About the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries About the positionAssist customers with their cable and internet services Duties/Responsibilities

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Troubleshoot equipment and system problems
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
  • Problem solve to help customers
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player Qualifications:
    • 6 months Customer service experience
    • 6 months Call Center experience preferred
    • Must be 18 years old
    • Type 25 wpm
    • High School Graduate or GED
    • Ability to use a desktop computer system and hardware, e.g. mouse, keyboard
    • Logical problem-solving skills
    • Proven oral & written communication skills
    • Availability to work various shifts
    • Ability to use Windows operating systems and navigate between various windows
    • Provide a positive, professional, empathetic and customer-focused manner
    • Good organization and prioritization skills Teleperformance is an Equal Opportunity Employer JB.0.00.LN
      Customer Service

      Keywords: Teleperformance - Edinburg TX, Edinburg , Customer Service Representative - Immediate Need - Teleperformance, Hospitality & Tourism , Edinburg, Texas

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