Customer service
Company: Teleperformance USA
Location: Weslaco
Posted on: September 19, 2023
Job Description:
Category : Customer Service/Support
Why You'll Choose UsTeleperformance is a strategic partner to the
world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are -the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as unique.
-Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs -Your ImpactOur
customer service representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Your ResponsibilitiesCustomer Service
Representatives field customer inquiries by finding innovative ways
to respond to varying questions, issues, and concerns. -
- Connect with customers via phone/email/chat/and or social media
to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing
payments
- Track all call related information for auditing and reporting
purposes
- Provide feedback on call issues
- Upsell if requiredWhat We're Looking for
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Ability to set up home Wi-Fi network
- Ability to set up and configure a router or switch
- Core proficiency with a laptop or desktop computer
- Able to work independently
- Have excellent communications skills, both oral and
written
- Ability to work in a constantly changing and fast paced
environment
- Ability to stay composed and objective
- Strong listening skills -Being One of Our PeopleIt is our
mission to always provide an environment for our employees that
promotes happiness from the inside out. When you work with us, you
are valued and inspired to learn, to teach, and to grow. We want
you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work
experiences and endless development opportunities. We want you to
be and feel at your best, always. -Teleperformance is an Equal
Opportunity Employer -
Keywords: Teleperformance USA, Edinburg , Customer service, Hospitality & Tourism , Weslaco, Texas
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