EdinburgRecruiter Since 2001
the smart solution for Edinburg jobs

Associate Team Leader

Company: H&R Block
Location: Weslaco
Posted on: April 6, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Edinburg , Associate Team Leader, Hospitality & Tourism , Weslaco, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Line Cook/Dishwasher/Host
Description: University Draft House is a locally owned full-service restaurant that specializes in craft Burgers and Brews. We are currently in search of applicants for the following positions. We need fast pasted, (more...)
Company: University Draft House
Location: Edinburg
Posted on: 04/16/2021

Market Lead - Retail Assembly
Description: Market Lead br br Summary of Position : br br Our Leaders Lead As a T-ROC Market Lead, leading by example isn't just a catch phrase or something to strive for, it's a critical aspect in preparing (more...)
Company: The Retail Outsource Group
Location: Mcallen
Posted on: 04/16/2021

Line Cook - Team Member
Description: Role OverviewOur Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in (more...)
Company: Chili's
Location: Brownsville
Posted on: 04/15/2021


Bartender Jobs: Hiring Immediately! Full Time / Part Time - $12-$22/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Mcallen
Posted on: 04/15/2021

Line Cook - Flexible Hours
Description: Role OverviewOur Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in (more...)
Company: Chili's
Location: Weslaco
Posted on: 04/16/2021

Pastry Jobs: Hiring Immediately! Full Time / Part Time - $12-$22/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Mcallen
Posted on: 04/16/2021

Line Cook - Immediate Opening
Description: Role Overview Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride in (more...)
Company: Chilis
Location: Mercedes
Posted on: 04/16/2021

Crewmembers - Cooks, Cashiers and Customer Service
Description: The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun -- A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Cane's
Location: Brownsville
Posted on: 04/15/2021

Interviewing Now ? Customer Service Experience Wanted
Description: Take Charge of Your Career American Income Life is growing We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the
Company: American Income Life
Location: Brownsville
Posted on: 04/16/2021

Customer Service Agent
Description: Security Clearance required: Cognosante is on a mission to transform our country's healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting (more...)
Company: Enterprise Information Services
Location: Mcallen
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Edinburg RSS job feeds