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Customer Service Representative - Edinburg

Company: Teleperformance
Location: Edinburg
Posted on: March 14, 2020

Job Description:

Teleperformance is hiring for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support on behalf of our clients in Edinburg, TX . Our Customer Service Representatives are the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.

Experienced Customer Service and Technical Support Reps are encouraged to apply! Teleperformance will provide training for Entry Level candidates.

What we?re looking for:

--- 18+ years of age
--- High School Graduate or GED
--- Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
--- Organization and work prioritization skills

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

--- Answering inbound calls from customers
--- Demonstrate excellent customer service skills
--- Retain current customer base by providing excellent customer service
--- Track all customer service requests and queries
--- Taking first call from customers
--- Answering customer queries and enquiries via telephone and email
--- Assisting with customer service issues
--- Helping customers and providing an excellent customer experience
--- Providing outstanding customer service at all times
--- Processing customer orders for all customer types
--- Delivering excellent levels of customer service
--- Share customer knowledge and solve customer enquiries
--- Taking customer orders & dealing with general customer queries
--- Handling both inbound & outbound calls and providing high quality customer service
--- Take ownership of solving customer issues through proactive customer service
--- Operating via telephone to contact customers
--- Deliver a high quality customer service to all customers and call handling standards
--- Answering technical queries via phone call and email from customers and all departments
--- Achieving sales and customer service related targets
--- Demonstrate an exceptional level of Customer Service

?Your Responsibilities

--- Provide front line, first level, technical assistance for consumers
--- Supporting Client specific high speed internet services delivering an exceptional customer experience
--- Resolve technical problems, within a fast paced, customer facing environment
--- Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
--- Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
--- Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
--- Demonstrate advanced product knowledge and the ability to solve customer issues.
--- Resolve customer issues on the first call as frequently as possible.
--- Open and manage trouble ticket system for user issues, Data Network, OS issues.
--- Be patient, courteous and friendly with customers at all times.
--- Demonstrate a positive attitude.
--- Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
--- Adhere to all work schedule assignments.
--- Abide by and support management directives and adhere to all Teleperformance policies

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world?s population. This kind of growth wouldn?t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That?s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Edinburg , Customer Service Representative - Edinburg, Hospitality & Tourism , Edinburg, Texas

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