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Client Support Specialist - FT - Varies - Outreach Lab

Company: Doctors Hospital at Renaissance
Location: Edinburg
Posted on: May 15, 2022

Job Description:

Description Position at DHR Health POSITION SUMMARY : The Outreach Client Support Specialist will represent the laboratory to physicians, clients, and the community. Outreach Client Support Specialist will serve as the problem resolution experts and ensure clients retain high level of customer satisfaction with the outreach laboratory. POSITION RESPONSIBILITES:

  • Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
  • Evaluates and solves problems related to collection and processing of biological specimens for analysis
  • Participate in continuing education for growth and maintenance of professional competence.
  • Other duties assigned Customer Service
    • Answers the phone within three rings and identifies department and self and asks, Renaissance Laboratories, how may I help you?
    • Calling all Critical Values timely and accordingly
    • Dresses in a manner that expresses professionalism.
    • Committed to providing the highest quality of service and meeting our customers needs with utmost care and courtesy.
    • Treats all information as confidential. Does not discuss patient/client matters outside of work. Issue Resolution
      • Responds to client concerns in a professional and courteous manner.
      • Follows through and promptly resolves client issues.
      • Accurately resolves client problems.
      • Documents client issues and communicates resolution mechanisms to outreach management. Ordering Facilitation
        • Assists clients in ordering laboratory tests.
        • Provides correct specimen requirement information.
        • Troubleshoots online, requisition, and other test ordering methods over the phone.
        • Outlines test turnaround and result information to clients. Teamwork
          • Participates in teaching and orientation of others.
          • Does not gossip, engage in verbal abuse, or use profanity.
          • Promotes a harmonious work environment.
          • Performs other duties as assigned. Billing:
            • Identifies and enters any missing data elements including but not limited to missing charges, procedure codes, pricing, invalid or expired CPT codes, missing payer and missing diagnosis codes
            • Reviews transactions to include files associated with claims, remittance payments, and eligibility and verification. POSITION EDUCATION/QUALIFICATIONS:
              • High School graduate or G.E.D. certificate required
              • Knowledge of medical terminology required JOB KNOWLEDGE/EXPERIENCE:
                • Previous laboratory experience is strongly preferred.
                • Customer support experience required.
                • Must be able to interact and communicate with all levels of staff, physicians, patients, and families in an effective manner.
                • Exhibits tact, enthusiasm, and patience. Must be sensitive to cultural and bilingual issues.

Keywords: Doctors Hospital at Renaissance, Edinburg , Client Support Specialist - FT - Varies - Outreach Lab, Healthcare , Edinburg, Texas

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