EdinburgRecruiter Since 2001
the smart solution for Edinburg jobs

Virtual Customer Service Manager-French/English

Company: Mommy Jobs Online
Location: Edinburg
Posted on: August 3, 2019

Job Description:

Virtual Customer Service Manager-French Bilingual Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRhondaT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Edinburg , Virtual Customer Service Manager-French/English, Executive , Edinburg, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Account Management - Marketing, Promotions, Sales
Description: Lucio Marketing is now hiring Positions are to be filled immediately We are looking for career-minded individuals who are in search of a fun yet professional environment with rapid advancement. This (more...)
Company: Lucio Marketing Inc.
Location: Pharr
Posted on: 08/16/2019

Senior Project Manager
Description: Requirements: br br br br br ul br li B.S. / B.A. or equivalent experience br li Previous experience as assistant project manager and superintendent br li Experience Required: (more...)
Company: SpawGlass
Location: Harlingen
Posted on: 08/23/2019

Salon Manager-Harlingen Corners Shopping Center - Store 1022
Description: GENERAL SUMMARY SCOPEThe Salon Manager SM is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth (more...)
Company: Ulta Beauty
Location: Harlingen
Posted on: 08/22/2019


Assistant Chief Nursing Officer (ACNO)
Description: Description SHIFT: No Weekends br br SCHEDULE: Full-time br br Rio Grande Regional Hospital is a 320-bed facility located in McAllen, Texas offering the following services: ul li State-of-the-art (more...)
Company: Rio Grande Regional Hospital
Location: Mcallen
Posted on: 08/25/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Automotive Tool Sales
Company: Mac Tools
Location: Harlingen
Posted on: 08/20/2019

Part Time Sales Manager (PTS) - Sunrise Commons - Carter's
Description: SunIRef:Sales:title Part Time Sales Manager PTS - Sunrise Commons - Carter's Carter's - OshKosh B'gosh Retail 1,928 reviews - Brownsville, TX 78526 Carter's - OshKosh B'gosh Retail 1,928 reviews Read (more...)
Company: Carters OshKosh Bgosh Retail
Location: Brownsville
Posted on: 08/18/2019

Aerostat Flight Director
Description: Overview Peraton is seeking qualified personnel to fill the role of Aerostat Flight Director for the Tactical Aerostat Systems TAS program operating in the vicinity of McAllen, TX and Rio Grande City, (more...)
Company: Peraton
Location: Mcallen
Posted on: 08/23/2019

Nurse Director FreeStanding Emergency Department
Description: Nurse Director FreeStanding Emergency Department RN Description Industry: Healthcare / Health Services Job Category: Medical / Health - Nurse Leadership The Department Nurse Director shall oversee and (more...)
Company: WPA Staffing Solutions, LLC
Location: Mcallen
Posted on: 08/17/2019

RN Director of Case Management $20K Sign On
Description: Qualifications: Required qualifications include: An active Registered Nurse license
Company: Quality Recruits
Location: Brownsville
Posted on: 08/18/2019

Senior Care Manager (RN)
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: Edinburg
Posted on: 08/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Edinburg RSS job feeds