Veterinary Hospital Manager
Company: Border Animal Hospital
Location: Weslaco
Posted on: January 22, 2023
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Job Description:
General Description of Position:
The practice manager is responsible for the business activities of
the practice including: hiring and training support staff; working
with the owner to prepare financial statements and budgets,
monitoring key performance indicators and setting fees; maintaining
inventory and an inventory control system; managing the hospital
software; and implementing safety and security procedures. This is
a leadership position with the additional responsibility of
ensuring a positive work environment in which the practice achieves
its goals.
JOB REQUIREMENTS/SKILLS/PHYSICAL DEMANDS:
Experience requirements
Work exposure to all aspects of a business enterprise, with
demonstrated competence in budgeting and financial reporting and in
staff management.
Minimum three years working in a veterinary practice, unless proven
results from other business identity.
Personal requirements
Feel and express a genuine liking for animals and for working in an
animal care environment.
Must be able to work under the broad general administrative
supervision of the owners and doctors, and to be able to use sound
personal judgment in selecting methods, establishing priorities,
and arriving at conclusions
Must be able to tactfully demonstrate "take charge"
capabilities.
May be required to work uncommon hours, overtime, and be subject to
recall in emergency situations. - Deal intelligibly, pleasantly and
efficiently with clients on the telephone and in person, often
doing several things at one time.
Display tact and diplomacy with staff members and clients.
Work almost constantly in the presence of other staff members and
clients.
Be flexible in attitude and work habits.
Quickly learn how to pronounce, know the meaning of and spell
commonly used veterinary terms.
Physical Effort: Work requires lifting and carrying records and
equipment weighting up to 25 lbs; requires sitting or standing for
extended periods of time.
Working conditions: May be exposed to unpleasant odors, noises and
animal feces. May be exposed to bites, scratches and contagious
diseases.
Reports to: Vice President of Operations
HOSPITAL MANAGER DUTIES:
Client relations
Promotes a client-centered environment and facilitates programs and
processes that meet client needs.
Maintains the practice philosophy for attracting new clients and
retaining existing clients.
Facilitates resolution of client problems that doctors, or other
staff members cannot finalize.
Resolves financial problems with clients, collecting delinquent
accounts and "NSF'" checks; determines when special financial
agreements are appropriate.
Human resources
Plans and organizes all personnel activities.
Develops and updates the employee handbook, written job
descriptions, employee personnel files.
Schedules and coordinates regular performance reviews.
Hires and manages support staff and/or staff supervisors; schedules
staff and doctors.
In consultation with owners and doctors, sets and periodically
reviews salaries and benefits.
Provides phase training and helps staff plan for continuing
education; establishes and maintains publications and veterinary
medicine library.
Resolves staff issues.
Is accessible by staff while maintaining a professional
relationship with them.
Finance and accounting
Works with the accountant in preparing budgets and financial
statements and providing information for tax planning and tax
returns.
Reviews financial statements and key performance indicators and
discusses them with the owners and doctors.
Sets goals for hospital performance based on previous performance
and mission/vision; designs strategies for meeting these goals.
Supervises usage of practice software to ensure that client records
are entered consistently and correctly.
Monitors and reports on accounts payable and receivable.
Establishes an inventory control system to assure adequate stocks
of supplies are available; plans for periodic audits; negotiates
best prices.
Hospital facility
Develops a schedule for hospital/vehicle maintenance; contracts for
and supervises all maintenance activities to ensure that practice
medical standards are met.
Orders and supervises storage of non-medical supplies.
Maintains a facility/vehicle visually appealing to client and
staff.
Designs and administers safety and security regulations and
training.
Marketing
Initiates new programs and markets services through public
relations campaigns.
Promotes internal marketing programs to increase client/patient
visitation rate.
Maintains effective advertising in yellow pages and other
appropriate venues.
Other
Communicates objectives, motivates staff, builds and maintains
morale; maintains core values and standards.
Takes an active role in practice staff meetings.
Promotes cooperative working environment among staff members;
understands the value of teamwork; shows enthusiasm and willingness
to perform as necessary to help the practice function as a
unit.
Understands and carries out oral and written directions.
Maintains positive, cooperative relationships with other
employees.
Promotes continuous quality improvement.
Performs other duties as assigned.
WORK ENVIRONMENT:
Small animal hospital, work in front and back of hospital, high
level of client interaction,
exposure to x-rays and anesthetic gases with proper protective
measures. Potential for exposure to zoonotic diseases and possible
hazardous materials.
CONTINUING EDUCATION REQUIREMENTS: None at this time
EXEMPT OR NON-EXEMPT STATUS: Exempt
PI200654757
Keywords: Border Animal Hospital, Edinburg , Veterinary Hospital Manager, Executive , Weslaco, Texas
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