Assistant Manager
Company: Applebee's - RMH Franchise Corporation
Location: Edinburg
Posted on: January 9, 2021
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Job Description:
Number of Hours Per Week: 50 plus hour work week, typically 10
hour shifts; must be able to work shift, any day of the week,
including Friday, Saturday and Sunday; two (2) days off per week
with no guarantee that they will be consecutive. Hours of work,
shifts and days worked per week may change periodically due to
operational needs.Qualification Standard:Prior management
experience in a similar organization. Minimum of two (2) years
restaurant management or related experience with an emphasis on
building sales, managing inventory, customer relations and
personnel management. High school diploma or GED is required.
College degree in related fields may be considered in lieu of
required experience. Certification and completion of Applebee's
Management Training Program(s) and the established Applebee's
Manager-in-Training (MIT) program is required. Must be able to
display ongoing proficiency in the use of all restaurant equipment,
as well as be able to handle all business/administrative,
management, technical and training aspects of both the Front of
House and the Back of House.Essential Functions and
Duties:**Essential functions are the basic job duties that an
employee must be able to perform, with or without reasonable
accommodation.1. Manages Restaurant Environmenta. Ensures prompt,
friendly service according to company guidelines.b. Directs overall
activities and performance of associates.c. Ensures the immediate
response and correction of all verbal guest complaints to self and
staff; informs GM of all verbal and written complaints.d. Ensures
guest contact and satisfaction through 100% table visits.e. Is
responsible for the Responsible Service of Alcohol through
associate training, communication and guest interaction.f.
Maintains adequate departmental inventory levels.g. Ensures product
preparation and presentation uncompromisingly meeting company
standards.h. Effectively schedules associates to meet sales
demands.i. Maintains effective safety and security programs
according to company policy and government standards.j. Corrects
unsafe practices or conditions.k. Promotes and manages restaurant
organization, cleanliness and sanitation.l. Performs routine
maintenance and immediately informs GM of needed repairs.m. Advises
GM of any non-routine situation.n. Communicates with other managers
daily through management log and shift change meetings.2. Manages
Associate Performancea. Promotes quality recruitment and referrals
of potential management candidates.b. Promotes Applebee's training
procedures of new managers.c. Helps maintain a trained staff
through effective use of employment orientation, individual
training sessions, associate meetings and implementation of company
policy.d. Determines job assignments on a shift-by-shift basis.e.
Develops an environment of constant development of associates,
including informal shift reviews and participates in the
development of written evaluations every six months.f. Assesses the
effectiveness of associates, provides candid, fair feedback on a
regular basis, and continuously works with associates on their
areas of development.g. Conducts thorough Applebee's approved
interviews and makes hiring decisions related to hourly
employees.h. Determines rate of pay for hourly employees.i. Ensures
an immediate response to all employee complaints and takes steps to
address them; informs GM of all complaints and People Resources,
when appropriate.j. Demonstrates proper execution of training
systems as outlined by the company while emphasizing the importance
of training to associates.k. Monitors acceptable associate
performance and documents situations that require or could lead to
disciplinary or corrective action, including termination of
employment. Monitors progressive discipline when appropriate.l.
Makes recommendations regarding the promotion of hourly
employees.m. Assures compliance with company policies, practices
and procedures.3. Maintain Controls.a. Responsible for a designated
department of the restaurant.b. Responsible to control cost in
assigned department.c. Determines materials and inventory to be
purchased for assigned department.d. Maintains and controls the
assets of the company.e. Assures compliance with local, state and
federal laws, regulations and guidelines.f. Reports progress
towards achieving restaurant performance objectives at management
meetings.g. Complies with all cash handling procedures.h. Executes
weekly food and liquor inventories/costs at the GM's request and is
accountable for completion.i. Responsible for preparing and
submitting accurate daily paperwork to the GM.4. Developmenta.
Demonstrates organizational skills.b. Completes all assignments and
duties properly and on schedule.c. Develops goals and action plans
for personal/professional growth.d. Serves as a role model for
managers and associates.e. Develops self on all store related
technology5. All other job duties assigned by the General Manager
or a superior member of management in order to ensure the effective
and orderly operations of the restaurant.Behavioral Performance
Expectations:Each employee of Applebee's is expected to adhere to
the highest degree of professional behavior and ethical standards.
This pertains to both management and non-management staff. Thus, it
is very important to keep in mind that everyone within this
Organization will be evaluated, not only on their "Essential Job
Functions", but will also be evaluated, with equal weight on the
following:Assistant Manager- Role DescriptionAssistant Manager-
Role Description 10/8/18 -- RMH Franchise, All Rights Reserved 31.
The degree of professionalism to which this individual represents
the organization in and outside of the office to co-workers,
business partners, vendors and guests. Professionalism is
demonstrated by appearance, language and conduct.2. The degree to
which the employee demonstrates supportiveness, cooperation and
respect to fellow employees, both peers and supervisory staff
members, as well as the degree to which the employee has earned the
respect of others.3. The degree to which the employee recognizes
their responsibility to maintain confidentiality with reference to
any proprietary, confidential, or personal information that might
be deemed inappropriate to share with others. This includes both
coworkers and non-coworkers.Applebee's Service Promise
Expectations:
Keywords: Applebee's - RMH Franchise Corporation, Edinburg , Assistant Manager, Executive , Edinburg, Texas
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